google-site-verification=6WzDTE5P69sGS8l7zeDS_LTYwISXiQDTIiyHOhzQvY8 SHIPPING POLICY | Lilly Chocolates & Confections | Cleveland, Ohio

contact

Tel: 216-771-3333 / contact@lhchocolate.com
2032 W.Schaaf Rd. Cleveland, Oh 44109


Open Hours:

Tuesday through Friday 10:00AM-7:00PM

Saturday 10:00AM-6:00PM 

Closed Sundays, Mondays & All Major Holidays

SPECIAL HOURS:

Closing Early November 27th, 10am-5pm

Closed November 28th, Thanksgiving

Open Sunday 12/22 10am-4pm

Closed Christmas Eve & Christmas Day

©2018 by LILLY CHOCOLATES & CONFECTIONS. Proudly created with Wix.com

SHIPPING POLICY

We ship with Fedex to deliver our chocolate goodness.

We ship out Mondays, Tuesdays, & Wednesdays each week.

Orders placed by 2pm on Tuesdays and Wednesdays will ship out same-day to

Alabama, Arkansas, Connecticut, Delaware, District of Columbia, Georgia, Illinois,Iowa,

Indiana, Kentucky, Maryland, Massachusetts, Michigan, Minnesota,  Mississippi, Missouri,New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, West Virginia, Wisconsin for delivery within 1-2 business days.

Shipping to all other states is Two-Day, so they will ship out Mondays, Tuesdays & Wednesdays only (if received by 2pm with delivery within 2 business days). 

Orders placed after 2pm will ship the following day, if applicable.

Orders placed Thursday through Sunday will ship out the following Monday.

Holidays may delay transit, so please order early in anticipation of the holiday.

Shipping is a flat rate dependent on the destination.

Keep in mind, from May 1st-Oct 1st the weather is NOT on our side. If they will not be home, we suggest using their business address, as the product will definitely MELT. Chocolate just doesn't do well in the heat. 

REFUND POLICY

No refunds will be made for shipping product when the delay is caused by weather, carrier issue or no one being there to accept the package. 

If the package was severely damaged in shipping, please take pictures and email us, along with your order number and we will work on fixing the issue.

All in-store sales are final. 

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